Why does Arwutfightgear store require your personal information?

Arwutfightgear requires your personal information such as your full name (or company name), address, email address, phone number and payment information, to the extent necessary to complete your order.

For example, DHL delivers to a customer’s designated address and cross-checks that the recipient is the same person as on the purchase order. Or if Arwutfightgear wishes to communicate to the customer about any delays in our shipping process, we will do so via the email address and phone number that you provided. Therefore, please ensure that your personal information on our website is accurate and up-to-date to prevent further delays. We will not be responsible for any lost items or other associated costs resulting from a customer providing incorrect information.

Please read our page on Privacy Policy, located in Quick Links, at the bottom of our website.

Is ordering online secure?

Yes. At Arwutfightgear store, we take the utmost care with the information you provide us when placing your order. The server that hosts our transactions for payments encrypts all electronic payment transmissions through multi-layering protocols, where during the encryption process, information is scrambled into small bits of code and then decoded. We also offer payments via Paypal and Shopify Pay, both offering secure online platforms for payment transactions.

For further information on your personal and payment information, you can read our Privacy Policy. This is located in Quick Links, at the bottom of our website.

How will I know you have received my order or that it has been shipped?

After you complete your order at checkout, a receipt with a special reference number will appear after the payment confirmation page. Please keep this receipt as proof of purchase. You will also receive email confirmation that we have received your order with the same receipt reference.

Once we have shipped your order, we will notify you of this via email and also the tracking number, if available.

I placed an order and made payment. Can I cancel or make changes to the order?

Regrettably, once an order is submitted and paid for, it is not possible to cancel or make changes to the order. Therefore, please review your order carefully before you confirm payment on our website.

If an item is out of stock, how long can I expect for it to be made available?

Unfortunately, some of our products and sizes do sell out quickly due to their popularity and high demand. While certain items are very exclusive or limited edition, most of our products are restocked regularly.

Alternatively, you can enquire directly at support@arwutfightgear.com or fill out our Contact Us form. This form is located on the right hand banner at the top of our website. We will endeavour to respond to and fulfill your requirements.    

Can I order in bulk?

Bulk purchases are available. Special wholesale rates are available depending on volume of order. Please contact TKO fight gear store directly at support@arwutfightgear.com

My item arrived incorrectly or damaged. What do I do?

Arwutfightgear store apologises in advance if you have received the wrong product from your original order. To see how we can assist you further, please refer to our Return and Refund Policy found in Quick Links at the bottom of our website.

How do I request for a refund?

Change of mind instances are not entitled to a refund.

For items arriving incorrectly and you chose to be refunded, please refer to our page on Return and Refund Policy, found at the bottom of our website in Quick Links.